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PortConnect’s new Track & Trace pricing model will take effect from 1 March 2026 and Public Track & Trace will be deactivated.

These changes, and their impact on users, have been communicated to customers on multiple occasions since late last year through multiple industry updates. 
Full details remain available on the PortConnect News page found https://portconnect.co.nz/#/content/news

With the Go-Live date now less than two weeks away, all customers must take action to ensure uninterrupted access to Track & Trace.

Action Required - Trading Partner Admin Users Only
To retain access:

  1. Log in to the PortConnect website.
  2. Navigate to the Account menu.
  3. Subscribe to the monthly Track & Trace service.
  4. Enter and confirm your payment details.

Important: All customers (including those expecting to remain on the Free tier) must be subscribed and have payment details loaded in their account.

If these steps are not completed before 1 March 2026:

  • Access to Track & Trace will be removed.
  • Reinstatement may take up to 5 business days.
  • Our customer service teams will be unable to provide container search information or perform Track & Trace searches on your behalf.

We strongly encourage customers to complete setup now to avoid operational disruption.

For assistance with subscription setup, please contact PortConnect User Support directly at [email protected]

Thank you for your co-operation.

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