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About us

Learn about our people, our commitment to the community, our history, and how we prioritise sustainability, offering a deeper look into who we are.

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  • Our people
  • Careers
  • Community
  • Environment and sustainability
  • Our history
  • Key projects

Our operations

Discover how we manage our container terminal operations, multi-cargo handling, and cruise and marine services.

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  • Fergusson Container Terminal
  • Multi-Cargo wharves
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Accessing our port

Find important information on how to enter the port, including security protocols, pre-arrival requirements, health and safety guidelines, and an overview of our wharves and facilities, ensuring a smooth and safe visit for all.

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  • Wharves and facilities
  • Authority to Work
  • Health and safety
  • Security

Customer centre

Our Customer Centre offers everything you need for a smooth port experience, including contact details, pricing information, customer tools, forms, and helpful resources.

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  • Customer tools
  • Price schedules
  • Customer updates
  • Contact us
  • Forms and resources
  • Opening hours

Arrivals & departures

Provides up-to-date information on all ships visiting, currently in port, or recently departed, including both cruise and other vessels, helping you stay informed on the latest port activity.

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  • Cruise schedules
  • Expected arrivals
  • Vessels in port
  • Recent departures

News & media

Discover how we're shaping Auckland's maritime future. Whether you're a journalist, stakeholder, or curious local, find everything you need to stay informed about Auckland's port.

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  • Media releases
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  • Annual reports
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Customer centre

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  • Opening hours
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Content

Essential tools and information for an efficient journey through our port.

As a major New Zealand port, and vital link in the New Zealand supply chain, we work together with our customers to ensure cargo is moved in the most efficient way possible. We want our exports to get to market on time and our imports to deliver the things New Zealanders need and enjoy. Our Customer Service team will help you find the answers to your questions.

In this section you will find quick links to customer tools, our pricing schedule, forms and resources, and customer updates. Find below some additional information on our services. 

Road, rail and pack/unpack

We provide our customers with a complete range of facilities dedicated to providing the most efficient and carbon-conscious supply chain. 

Road exchange: The road exchanges serve Fergusson Container Terminal and Multi-Cargo customers, as well as on-wharf empty depots and vehicle imports. A Vehicle Booking System (VBS) in the Fergusson Container Terminal facilitates a fast, streamlined truck/ship transfer at world-class service levels.

Rail exchange: A vital link in the inland transport and logistics chain, our four parallel rail lines – each 500 metres long – can accommodate 128 wagons at one time for the loading and discharge of containers. Container exchange is facilitated by heavy lift machinery including straddle carriers and reach stackers. The rail exchange connects the Waitematā seaport with our freight hubs.

Pack/unpack: While we don't directly offer on-wharf pack/unpack services, we work with third-party operators on the port who can provide these services. 

Shuttle

To facilitate the easy flow of cargo within the port area, we offer inter-wharf shuttle services to add value to the growing number of customers using the port as a trans-shipment hub.

To transfer containers quickly and seamlessly, we offer an inter-wharf cartage service using a fleet of vehicles able to carry a mix of 20-foot and 40-foot containers on multi-trailer combination tractor units of up to 110 tonnes' capacity. Our shuttle services can transfer full and empty containers, as well as breakbulk cargo.

What is a ‘Urgent’ and ‘Standard’ move?

If a container is on the port and available to be moved 24 hours prior to the departing vessel's arrival, and the move has been requested 36 hours prior to the departing vessel's arrival, then it is a 'standard' move and Port of Auckland will guarantee the move. However, if either of these conditions is not true then the container will be treated as an 'urgent' move. The move will be carried out on a ‘best endeavours’ basis and charged at the higher rate.

How do I order a shuttle move?

If the transhipment has been notified to the vessel planners prior to discharge from the in-bound vessel, there is no need to do anything further. For all other moves, fill in the Interwharf Transfer form. Make sure it is then sent to Customer Service within its normal operating hours. Click here to view the pricing for shuttles. 

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Customer centre

  • Customer tools
  • Price schedules
  • Customer updates
  • Contact us
  • Forms and resources
  • Opening hours

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In this section

  • Customer tools

    Explore a range of customer tools designed to assist with your port operations.
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  • Price schedules

    Price schedules for port services.
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  • Customer updates

    Current information on port operations for a smooth and safe transit through our port.
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  • Contact us

    Our contact details for our Main Office, Multi-Cargo and Container Terminal Customer Service Team.
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  • Forms and resources

    Find everything you need to navigate our port with our comprehensive forms and resources.
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  • Opening hours

    Port of Auckland is made up of multiple departments and facilities, many with differing operating hours.
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Do you need help?

  • Customer Services
    +64 9 348 5360
  • Multi-Cargo
    +64 9 348 5346
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Customer tools

  • PortConnect
  • VBS Vehicle Booking System
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