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Customer Service

As a major NZ port, and vital link in the New Zealand supply chain, we work together with our customers to ensure cargo is moved in the most efficient way possible. We want our exports to get to market on time and our imports to deliver the things New Zealanders need and enjoy. Our Customer Service team will help you find the answers to your queries.

​​​​​​​​​​​​​​​​​Contact

Phone: +64 9 348 5100 ext.1

Fax: +64 9 348 5062

Email: [email protected]

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Hours

Mon-Fri: 07:00-19:00

Sat: 07:00-15:00

View opening hours by department here.


Process Updates

Pre-Advice

A Pre-advice speeds up export container handling into and through the port, creating efficiencies for our customers. It ensures the container is gated in with the correct information and correct loading of the export container. Pre-advice also ensures that the correct data is being used to gate in the container, reduces double handling and optimises yard stacking for vessel operations. For transport operators it means drivers spend less time at the port.  Pre-advising for Ports of Auckland is utilised in PortConnect. To arrange training please contact Customer Service.

If you would like to start using pre-advice you can register for a login here.

If you would like to log on to PortConnect click here.

Late Receival Request

Export containers that arrive after the cut-off for a vessel have a direct impact on operations, causing additional planning and yard moves. With early information about late cargo we can better plan the vessel load. If you're an exporter, we ask that you or your agent complete the following form and send it to us and the shipping line the container is booked with as soon as you are aware that a container will not make it to the port before the vessel cut-off.

To download the late receival request form click h​ere.​​
For more info on our late receival process click here​​​.


Documents for Transport Operators

Truck Service Statistics

We are committed to providing an efficient and reliable service to road carriers, enabling import and export cargo to be picked up and delivered in a timely way.

For our latest truck service stats click here​.

Driver Inductions

We are committed to providing a safe environment for our people, customers and visitors. It is critical that visitors to the Port understand and work in line with our health and safety and environmental guidelines. To facilitate this, all drivers entering the terminal must have completed our online safety induction course.​

For induction FAQs click here​.​​​​

 Customer Advisories & Operational Updates

 

 

POAL Christmas and New Year Operating Hours 2019POAL Christmas and New Year Operating Hours 20195/12/2019 10:00:00 p.m.Operational Update for POAL Christmas and New Year Operating Hours for 2019
Price Schedule update effective 1 January 2020Price Schedule update effective 1 January 202029/11/2019 3:00:00 a.m.Customer Advisory for Price Schedule update effective 1 January 2020
Changes to Hazardous Storage Requirements Classes 6 and 8Changes to Hazardous Storage Requirements Classes 6 and 87/11/2019 3:00:00 a.m.Changes to Hazardous Storage Requirements Classes 6 and 8
Labour Weekend 2019Labour Weekend 201917/10/2019 6:00:00 a.m.Labour Day Weekend Receival and Delivery Hours
ASB Auckland Marathon Sunday 20 October 2019ASB Auckland Marathon Sunday 20 October 201915/10/2019 2:25:00 a.m.ASB Auckland Marathon, Sunday 20 October 2019
Road Alert Anzac Day 2019Road Alert Anzac Day 201923/04/2019 2:00:00 a.m.Fergusson Terminal Operational Update Anzac Day Hours 2019
POAL Easter and ANZAC Day Operating Hours 2019POAL Easter and ANZAC Day Operating Hours 20192/04/2019 5:00:00 a.m.Operational Update POAL Easter and ANZAC Day Operating Hours 2019
Operational Update Implementation of VBS No Show Charges 1 June 2019Operational Update Implementation of VBS No Show Charges 1 June 20198/03/2019 2:00:00 a.m.Operational Update Implementation of VBS No Show Charges 1 June 2019
Road Alert Reminder - Express Pins with PortConnect 5 March 2019 Road Alert Reminder - Express Pins with PortConnect 5 March 2019 28/02/2019 6:00:00 a.m.Reminder - Express Pins with PortConnect 5 March 2019

If you would like to subscribe to Operational Updates please click here.
If you would like to subscribe to Road Alerts please click here.

 

​Something Missing?

Let us know if what you are looking for is not available on the Customer Service page. Click here.