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Operational Update - IT System Maintenance 18 July


Good Afternoon,


We wish to advise that on Saturday 18 July Ports of Auckland will be undertaking an important IT Systems update during an off peak time from 1900 hours to 2200 hours. During this time trucks will not be able to access Fergusson Terminal. Last truck will be processed at 1814 hours (1700 hours VBS bookings).


The following items will not be updated from 1900 to 2200 hours:


  • PortConnect services: Track and Trace, Express Pins, Pre-advise
  • VBS System
  • Express Kiosk


Please note that Customs and MPI Releases, Shipping Line Clearances, EDI and COPRAR messages will not update during this time. However, all messages will update once the systems work is completed.


Trucks processing at Fergusson Road Office will recommence from 2145 hours. Processing at the pre-gate kiosks will resume from 2200 hours.


We thank you for your co-operation and patience whilst we undertake this critical work.


Please contact Transport Co-ordinators for VBS questions and contact Customer Service for any other issues.




For more information please contact:

Customer Service
P: +64 9 348 5100 Ext.1
Email us

For VBS queries, please contact:
Drivers Assist
P: +64 9 348 5100 Ext.2