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Customer Service

As a major NZ port, and vital link in the New Zealand supply chain, we work together with our customers to ensure cargo is moved in the most efficient way possible. We want our exports to get to market on time and our imports to deliver the things New Zealanders need and enjoy. Our Customer Service team will help you find the answers to your queries.

​​​​​​​​​​​​​​​​​Contact

Phone: +64 9 348 5100 ext.1

Fax: +64 9 348 5062

Email: [email protected]

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Hours

Mon-Fri: 07:00-19:00

Sat: 07:00-15:00

View opening hours by department here.


Process Updates

Pre-Advice

A Pre-advice speeds up export container handling into and through the port, creating efficiencies for our customers. It ensures the container is gated in with the correct information and correct loading of the export container. Pre-advice also ensures that the correct data is being used to gate in the container, reduces double handling and optimises yard stacking for vessel operations. For transport operators it means drivers spend less time at the port.  Pre-advising for Ports of Auckland is utilised in PortConnect. To arrange training please contact Customer Service.

If you would like to start using pre-advice you can register for a login here.

If you would like to log on to PortConnect click here.

Late Receival Request

Export containers that arrive after the cut-off for a vessel have a direct impact on operations, causing additional planning and yard moves. With early information about late cargo we can better plan the vessel load. If you're an exporter, we ask that you or your agent complete the following form and send it to us and the shipping line the container is booked with as soon as you are aware that a container will not make it to the port before the vessel cut-off.

To download the late receival request form click here.

For more info on our late receival process click here​​​.


Documents for Transport Operators

Truck Service Statistics

We are committed to providing an efficient and reliable service to road carriers, enabling import and export cargo to be picked up and delivered in a timely way.

For our latest truck service stats click here.

Driver Inductions

We are committed to providing a safe environment for our people, customers and visitors. It is critical that visitors to the Port understand and work in line with our health and safety and environmental guidelines. To facilitate this, all drivers entering the terminal must have completed our online safety induction course.​

For induction FAQs click here​.​​​​

 Customer Advisories & Operational Updates

 

 

POAL Portwide Operational Update (Nov 23)POAL Portwide Operational Update (Nov 23)22/11/2020 12:00:00 p.m.Please find attached POAL Portwide update for Monday 23 November 2020.
POAL Portwide Operational Update (Nov 20)POAL Portwide Operational Update (Nov 20)20/11/2020 2:00:00 a.m.POAL Portwide Operational Update (Nov 20)
POAL Portwide Operational Update (Nov 18)POAL Portwide Operational Update (Nov 18)18/11/2020 2:00:00 a.m.Please find attached POAL Portwide update for Wednesday 18 November 2020.
POAL Portwide Operational Update (Nov 16)POAL Portwide Operational Update (Nov 16)16/11/2020 3:00:00 a.m.Please find attached POAL Portwide update for Monday 16 November 2020.
POAL Portwide Operational Update (Nov 13)POAL Portwide Operational Update (Nov 13)12/11/2020 9:00:00 p.m.Please find attached POAL Portwide update for Friday 13 November 2020.
POAL Portwide Operational Update (Nov 11)POAL Portwide Operational Update (Nov 11)11/11/2020 2:00:00 a.m.Please find attached POAL Portwide update for Wednesday 11 November 2020.
Operational Update: Automation UpdateOperational Update: Automation Update10/11/2020 10:00:00 a.m.Further to our update this morning, we are pleased to say that testing is going well and will continue until 17:00
Operational Update: Automation UpdateOperational Update: Automation Update10/11/2020 1:00:00 a.m.We wish to provide you with an update regarding Automation and reopening of A-Lanes R&D.
POAL Portwide Operational Update (Nov 09)POAL Portwide Operational Update (Nov 09)9/11/2020 1:00:00 a.m.Please find attached POAL Portwide update for Monday 9 November 2020.

If you would like to subscribe to Operational Updates please click here.
If you would like to subscribe to Road Alerts please click here.

 

​Something Missing?

Let us know if what you are looking for is not available on the Customer Service page. Click here.