Customer Services Team Leader
currently have a vacancy for Customer Services Team Leader within our
Commercial Relationships division and are seeking applications from individuals
who have the experience, qualifications and skills necessary for this
to the Manager Customer Services, the Team Leader is responsible for managing 6
full time Customer Service Representatives, ensuring effective workflows are
carried out, customers are kept well informed and supporting the team in
delivering excellent customer service.
purpose of this role is to provide a consistently high level of Customer
Service to our external customers – Shipping Lines, Cargo Owners and Landside
responsibilities will include:
Leadership of the Customer Service team
Develop, implement, monitor and improve customer processes
Generate reports to quantify and measure impact of processes
Work proactively with other departments to identify and deliver efficiencies
whilst delivering customer requirements
Initiate, build and maintain customer relationships
Train and coach staff for high performance
ideal candidate will have the following skills:
Relevant industry experience in the freight industry and the freight supply
Good working knowledge of port operations
Leadership skills – proven experience in managing a team for high performance
Strong communication skills with proven conflict resolution capability
Ability to work with and develop relationships with a wide range of customers
at all levels
Ability to demonstrate the company values and develop internal networks
Quality assurance methodology and practice
Process documentation and development control
A tertiary qualification in a freight/logistics related area
Proficiency in Microsoft Office suite, CRM and operating systems
If you think you have what it takes to join a rapidly changing and dynamic indicytry then we want to hear from you.
Please apply for this role via Seek by clicking on the link below:
Customer Service Team Leader
Marine Shift Supervisor
We are currently looking for expressions of interest for the
position of Shift Supervisor to join our Marine team. Applications are sought
from individuals who have proven experience, skills and qualifications
necessary for this role.
Reporting to the Manager - Marine and Cruise Operations,
Shift Supervisors need to ensure there is effective management of staff and
resources to facilitate a high level of service to Ports of Auckland
customers. This position manages individuals who work in a variety of
designations within the Marine business unit; from Tug & Pilot Boat crew to
co-ordinating Marine casual staff.
It is essential that the successful candidate holds an SRL24
/ ILM or higher marine certificate, together with an MEC5 or higher engineering
certificate and is fully computer literate with a solid knowledge of the
Microsoft Office suite.
It is preferable that the successful applicant has strong
experience in shipping, port or logistics and has previously held a management
position. A tertiary degree would be advantageous.
Please apply for this role via Seek:
Marine Shift Supervisor Vacancy
Marine Operations Officer
We are currently looking for
expressions of interest for the position of Operations Officer to join one of
our Marine teams. Applications are sought from individuals who have
proven experience, skills and qualifications necessary for this role.
Reporting to the Marine Shift
Supervisor, Operations Officers work in a variety of designations within the
Marine business unit; as a member of a multi-skilled Marine Team, your duties
will include, Tug Master, relieving Shift Supervisor and from time to time Harbour
Control Duty Officer (24x7 operations control centre). Targeted projects will
also be allocated as required. The purpose of this role is to provide
consistently high levels of service to the Port’s internal and external
It is essential that the successful
candidate holds a CFG certificate of competency, together with an ILM (SRL24)
or higher endorsement/ticket and is fully computer literate with a solid
knowledge of the Microsoft Office suite.
We also prefer that the successful candidate
has experience in shipping, port or logistics. A tertiary degree would be
advantageous, as would holding a valid tanker endorsement.
Please apply for this role via Seek:
Marine Operations Officer Vacancy
Casual Stevedores (Lashers) - Shift Work including Nights and Weekends
We are now seeking applications for Casual Stevedores (Lashers). As a Lasher the primary task will be to lash and unlash containers aboard ships that come in to the Port, this is a manual task and requires the ability to undertake heavy lifting. As we operate 24/7, 365 days a year, shifts may fall over weekends, holidays and nights. With current operational demands shifts are predominantly available on nights and weekends. Shift lengths may be from 3 to 12 hours depending on customer requirements.
Our Values form the basis of the Ports of Auckland culture, guiding our behaviour and thinking, providing focus and a sense of direction. They underpin everything we do. We expect that those who are offered and accept the opportunity to work with us will do so in a way consistent with Our Values.
To be considered for this role candidates must be:
- Physically fit
- Committed to health and safety
- Committed to meeting customer requirements
- Prepared to work flexible hours, including weekends and night shift
- Have basic communication skills, including written
- Eligible to work in New Zealand
A full class 1 driver's license will also be advantageous to this role.
Applicants will be required to:
- Undergo a medical, which includes passing a drug and alcohol test. Employees are also subject to random drug testing.
- Complete a criminal history check
- Pass a fitness test
Please note: Casual employees are engaged as and when required and there is no expected or implied continuity of employment.
To apply please download the application form below and submit along with your CV and cover letter to [email protected]. We will only be in touch if you are shortlisted.