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Our response to COVID-19

As one of Auckland’s lifeline utilities we are acutely aware of our responsibility to ensure that 1.7 million Aucklanders can continue to get key essentials through the port amid the COVID-19 pandemic.

Updated Monday 23 March. 

​​​​​​​​​​​​​​​Please visit www.covid19.govt.nz for more information on COVID-19. 

​As one of Auckland’s lifeline utilities we are acutely aware of our responsibility to ensure that 1.7 million Aucklanders can continue to get key essentials through the port amid the COVID-19 pandemic. We’re also aware that many Auckland businesses rely on getting imports in or exports out via our port to keep their businesses running.

We want to reassure you that we are doing all we can to safeguard our ability to service ships, so we can continue to serve Aucklanders. Portsof Auckland’s container and multi cargo terminals are open and operating. To date there has been no impact on our ability to operate.

The current situation:

New Zealand is now at COVID-19 Alert Level 3 and will move to Alert Level 4 by 11:59 on Wednesday 25 March. Alert Level 4 means that: 

  • People are instructed to stay at home 
  • Educational facilities closed 
  • Businesses closed except for essential services (e.g. supermarkets, pharmacies, clinics) and lifeline utilities (like ports) 
  • Rationing of supplies and requisitioning of facilities 
  • Travel severely limited 
  • Major reprioritisation of healthcare services ​

Our Response:  

Many staff are already working remotely; from today all staff who can work remotely will do so. This may mean that some of the ways we work will change.

We are essential lifeline infrastructure, so many staff will need to remain at work. We have put in place measures to minimise the risk of infection of those staff, so that we can keep operating. There will be changes to the way people access the port. 

Many of our staff will be affected by other changes, for example the closure of schools or the recommendation that 'at risk' groups stay at home. This will make operations more difficult, but we will continue. We already have plans in place to work around the constraints and will do so as best we can. But please bear with us as we adjust to this new world. 

​We take our role as critical lifeline infrastructure seriously and we remain focused on ensuring vital supplies can keep moving and making sure we support businesses and the community. ​

We have a crisis management team who meet daily to discuss the latest updates from the Ministry of Health and World Health Organization (WHO) and what action is required at the port.

We are doing everything we can to prevent our staff from getting sick. While some of our staff can work from home, quite obviously we can’t run a port without people on site. For that reason, preventing our staff from getting sick is crucial.

We have been operating with increased border controls since January. This has included not handling ships which had called in high-risk areas and/or ships with crew who had transferred from high-risk areas in the 14 days before arriving in port. The most recent restrictions from Government are helpful. With the closure of the cruise industry, we are now focused on keeping freight moving. Staff interactions with ship crews is being kept to a minimum and our staff have effective personal protective equipment and training.

We have also:

  • Brought forward the provision of flu vaccinations for staff;
  • Provided clear advice to staff on how to avoid infection;
  • Required staff returning from international travel to stay home for 14 days;
  • Banned international business travel;
  • Cancelled non-essential meetings;
  • Provided additional leave to ensure sick staff stay home;​

Keep safe, healthy and look out for one another.