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Customer Service

As a major NZ port, and vital link in the New Zealand supply chain, we work together with our customers to ensure cargo is moved in the most efficient way possible. We want our exports to get to market on time and our imports to deliver the things New Zealanders need and enjoy. Our Customer Service team will help you find the answers to your queries.

​​​​​​​​​​​​​​​​Contact

Phone: +64 9 348 5100 ext.1

Fax: +64 9 348 5062

Email: [email protected]

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Hours

Mon-Fri: 07:00-19:00

Sat: 07:00-15:00

View opening hours by department here.


Process Updates

Pre-Advice

A Pre-advice speeds up export container handling into and through the port, creating efficiencies for our customers. It ensures the container is gated in with the correct information and correct loading of the export container. Pre-advice also ensures that the correct data is being used to gate in the container, reduces double handling and optimises yard stacking for vessel operations. For transport operators it means drivers spend less time at the port.  Pre-advising for Ports of Auckland is utilised in PortConnect. To arrange training please contact Customer Service.

If you would like to start using pre-advice you can register for a login here.

If you would like to log on to PortConnect click here.

Late Receival Request

Export containers that arrive after the cut-off for a vessel have a direct impact on operations, causing additional planning and yard moves. With early information about late cargo we can better plan the vessel load. If you're an exporter, we ask that you or your agent complete the following form and send it to us and the shipping line the container is booked with as soon as you are aware that a container will not make it to the port before the vessel cut-off.

To download the late receival request form click h​ere.​​
For more info on our late receival process click here​​​.


Documents for Transport Operators

Truck Service Statistics

We are committed to providing an efficient and reliable service to road carriers, enabling import and export cargo to be picked up and delivered in a timely way.

For our latest truck service stats click here

Driver Inductions

We are committed to providing a safe environment for our people, customers and visitors. It is critical that visitors to the Port understand and work in line with our health and safety and environmental guidelines. To facilitate this, all drivers entering the terminal must have completed our online safety induction course.​

For induction FAQs click here​.​​​​

 Customer Advisories & Operational Updates

 

 

Anzac Day Operating Hours 2018Anzac Day Operating Hours 201817/04/2018 7:00:00 a.m.Anzac Day Operating Hours 2018
Easter Weekend 2018Easter Weekend 201814/03/2018 12:00:00 a.m.Easter Weekend Operating Hours and VBS Release Times
Fuel Adjustment Factor (FAF) - Update 2 March 2018Fuel Adjustment Factor (FAF) - Update 2 March 20184/03/2018 11:00:00 p.m.Fuel Adjustment Factor (FAF) - Update
Mandatory Pre-advice at Multi Cargo WharvesMandatory Pre-advice at Multi Cargo Wharves7/02/2018 1:00:00 a.m.Operational Update
Auckland Anniversary & Waitangi Day 2018Auckland Anniversary & Waitangi Day 201817/01/2018 5:00:00 a.m.Auckland Anniversary & Waitangi Day Operational Hours and VBS Release Times
Brown Marmorated Stink Bug (BMSB)Brown Marmorated Stink Bug (BMSB)22/12/2017 12:00:00 a.m.Brown Marmorated Stink Bug (BMSB)
Price Schedule update effective 1 January 2018Price Schedule update effective 1 January 20181/12/2017 1:00:00 a.m.Customer Advisory
POAL Christmas & New Year Operating Hours 2017/2018POAL Christmas & New Year Operating Hours 2017/20181/12/2017 12:00:00 a.m.Ports of Auckland will be open and marine services will be available 24 hours during the holiday period based on customers' requirements.
ASB Auckland Marathon, Sunday 29 OctoberASB Auckland Marathon, Sunday 29 October19/10/2017 12:00:00 a.m.Operational Update 19 October 2017

If you would like to subscribe to Operational Updates please click here.
If you would like to subscribe to Road Alerts please click here.

 

​Something Missing?

Let us know if what you are looking for is not available on the Customer Service page. Click here.