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Customer Service

As a major NZ port, and vital link in the New Zealand supply chain, we work together with our customers to ensure cargo is moved in the most efficient way possible. We want our exports to get to market on time and our imports to deliver the things New Zealanders need and enjoy. Our Customer Service team will help you find the answers to your queries.

​​​​​​​​​​​Contact

Phone: +64 9 348 5100 ext.1

Fax: +64 9 348 5062

Email: [email protected]

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Hours

Mon-Fri: 07:00-19:00

Sat: 07:00-15:00

View opening hours by department here.


Process Updates

Pre-Advice

Pre-advice speeds up export container handling into and through the port, creating efficiencies for our customers. It ensures the container is gated in with the correct information and correct loading of the export container. Pre-advice also ensures that the correct data is being used to gate in the container, reduces double handling and optimises yard stacking for vessel operations. For transport operators it means drivers spend less time at the port.  Pre-advising for Ports of Auckland is utilised in PortConnect. To arrange training please contact Customer Service.

If you would like to start using pre-advice you can register for a login here.

If you would like to log on to PortConnect click here.

Late Receival Request

Export containers that arrive after the cut-off for a vessel have a direct impact on operations, causing additional planning and yard moves. With early information about late cargo we can better plan the vessel load. If you're an exporter, we ask that you or your agent complete the following form and send it to us and the shipping line the container is booked with as soon as you are aware that a container will not make it to the port before the vessel cut-off.

To download the late receival request form click h​ere.​​
For more info on our late receival process click here​​​.


Documents for Transport Operators

Truck Service Statistics

We are committed to providing an efficient and reliable service to road carriers, enabling import and export cargo to be picked up and delivered in a timely way.

For our latest truck service stats click here​​.

Driver Inductions

We are committed to providing a safe environment for our people, customers and visitors. It is critical that visitors to the Port understand and work in line with our health and safety and environmental guidelines. To facilitate this, all drivers entering the terminal must have completed our online safety induction course.​

For induction FAQs click here​.​​​​

 Customer Advisories & Operational Updates

 

 

World Masters Games Road Closures 22 & 23 April 2017 World Masters Games Road Closures 22 & 23 April 2017 20/04/2017 11:00:00 p.m.We would like to provide further clarification on the World Masters Event that will take place this weekend.
Easter Weekend and Anzac Day Operating Hours and VBS Release TimesEaster Weekend and Anzac Day Operating Hours and VBS Release Times16/03/2017 8:00:00 p.m.Our operating hours and VBS release times for Easter Weekend and Anzac Day.
Round the Bays, Sunday 5 March 2017Round the Bays, Sunday 5 March 201728/02/2017 2:00:00 a.m.Ports of Auckland Round the Bays, New Zealand’s largest mass participation event will be held this Sunday 5 March, 2017
Auckland Anniversary and Waitangi Day Holidays 2017Auckland Anniversary and Waitangi Day Holidays 201719/01/2017 1:00:00 a.m.Auckland Anniversary and Waitangi Day Holiday Hours and VBS Release Times
Christmas & New Year VBS Release Times 2016 / 2017Christmas & New Year VBS Release Times 2016 / 201720/12/2016 8:00:00 p.m.Christmas and New Year VBS Release Times 2016 / 2017
Price Schedule update effective 1 January 2017Price Schedule update effective 1 January 20172/12/2016 2:00:00 a.m.Price Schedule update effective 1 January 2017
POAL Christmas and New Year Operating Hours 2016/2017POAL Christmas and New Year Operating Hours 2016/20171/12/2016 1:00:00 a.m.Christmas and New Year operating hours.
OC1 / Trident ServiceOC1 / Trident Service17/11/2016 4:00:00 a.m.Ports of Auckland have recently been approached by New Zealand Customs to ensure correct clearances are being obtained for Domestic Coastal Cargo that travels via Australia (or any other international locations).
Partial Closure Next WeekPartial Closure Next Week13/06/2016 10:00:00 p.m.Partial Closure Next Week

If you would like to subscribe to Operational Updates please click here.
If you would like to subscribe to Road Alerts please click here.

 

​Something Missing?

Let us know if what you are looking for is not available on the Customer Service page. Click here.