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Cruise FAQs

This section covers general questions on cruise arrivals and departures. If your question is not listed on this page please email [email protected] for assistance.

​​Location

Q: Where is the cruise terminal located?

A: Queens Wharf and Princes Wharf are conveniently located a few minutes' walk from downtown Auckland and transport connections. Please note that you can only access Queens Wharf via left turn from Quay St.  

Click here for a map.

Q: How far is the airport from the cruise terminal?

A: Auckland International Airport is 22km from the cruise terminals. It would take approximately 30-40 minutes by car or taxi outside of peak-hour traffic. The Airbus Express to the airport leaves from Customs Street East (opposite Fort Lane - 5 minutes walk from Queens Wharf and 10 minutes walk from Princes Wharf). This service takes 45-60 minutes each way. 

Q: Where can I catch public transport?

A: Britomart Transport Centre for bus and train services is directly across the street from Queens Wharf, and only five minutes' walk from Princes Wharf. The Downtown Ferry Terminal is located between Princes Wharf and Queens Wharf for ferries to Devonport, West Harbour, Half Moon Bay, Pine Harbour, Waiheke Island, and many tourist destinations. A taxi rank is also located at both cruise ship terminals.

 

Arriving Cruise Ship Vessels

Q: Where can I find information about arriving and departing cruise vessels?

A: Click here ​for information regarding the arrival and departure dates, times, locations and other interesting information.

Q: What time will the ship arrive alongside the berth?

The arrival time of the ship as noted on the Ports of Auckland cruise ship timetable shows the pilot boarding time. The ship then takes approximately an hour and a half to arrive alongside the berth. For example, if the pilot boarding time is 5:30am, the ship should be alongside the berth and tied up around 7:00am.

Q: What time do passengers starting disembarking the cruise ship?

A: Passengers will generally start leaving around 30 minutes after the ship has arrived alongside the berth. This can vary between ships.

Access and Parking

Q: Am I able to drive onto Princes Wharf to collect passengers outside the terminal?

A: Yes, public access to the wharf is permitted for pick-up and drop-off only. There will be traffic control in place and you will be given directions. Parking is restricted so you may not be able to stop.

Q: Am I able to drive onto Queens Wharf to collect passengers outside the terminal?
A: Yes, public access to the wharf is permitted. There will be traffic control in place and you will be give directions on where to pick up / drop off your passengers. There is no public parking on the wharf.

Q: Where am I allowed to park on Princes Wharf when a cruise ship is visiting?
A: There is limited car parking on Princes Wharf and we advise you not to park here. There are public parking facilities available at the Downtown Carpark, Viaduct Carpark, and Britomart Car Park. It is recommended that you park and walk to meet passengers, who will be at the passenger exit/entry point. Click her​e ​to view a map.

Q: Where am I allowed to park on Queens Wharf when a cruise ship is visiting?
A: There is no public parking available on Queens Wharf. There are public parking facilities available at the Downtown car park, Viaduct car park and Britomart Car Park. It is recommended that you park and walk to meet passengers who will be at the passenger meeting point. Click here to view a map.

Q: Is there long-term parking available on Princes Wharf or Queens Wharf?
A: There is no long-term parking available on either Wharf.


Contacting and Meeting Passengers

Q: Am I able to contact my family member/friend who is aboard the cruise ship?

A: You will be able to contact your family member/friend if they have a cellular phone. There is no communication available with the ship itself.
If you urgently need to contact a family member or friend, please refer to the shipping line's FAQ section on their website.

Q: Where do I meet people who are disembarking the ship?

A: At Princes Wharf there is only one passenger exit and this is outside Shed 21. This is indicated by the yellow star on the Princes Wharf map.

At Queens Wharf, the best place to meet passengers is between the ferry terminal and the Cloud. This is indicated by the yellow star on the Queens Wharf map.

Q: Am I able to pick up family/friends from the ship itself?

A: No - under the Maritime Security Act 2004 and the Customs and Excise Act 1996, public access to the working areas of the port is restricted to those on port business.

Safety and security measures mean that access to the ships is restricted to staff, passengers and crew only. Members of the public meeting passengers can do so outside these working and restricted areas.

Q: I would like to board/visit the ship. How am I able to do so?

A: There are only two instances in which you will be able to board or visit the ship:

1. If you are an embarking passenger, in which case please ensure you have your passport and ticketing information with you to gain entry to the terminal. Please have the passports for any children who will be accompanying you.

2. If you are a pre-approved visitor to the ship you must have valid photo identification (passport, driver licence, 18+ card) in order to gain access to the ship.

Viewing the Arrival/Departure of a Cruise Ship

Q: Where is the best place to view the arrival or departure of a cruise ship?

A: Any of the public areas on Princes Wharf and Queens Wharf, as well as along Quay Street near the ferry terminal will give good views of the ship.

Other public areas include:

  • The public walkway beside the helicopter terminal/Mikano restaurant
  • Fred Ambler Lookout, Gladstone Road, Parnell
  • Mt Victoria
  • North Head
  • Devonport Wharf
  • East Coast Bays beaches

Car and Luggage Storage

Disembarking Passengers

There is currently no luggage storage facility at the Auckland Terminals for passengrs disembarking.

Short term storage is available at the Ferry Terminal (entrance Queens Wharf) during opening hours only.

Long term storage is available at the Transport Centre Britomart (entrance Commerce Street) during opening hours only.

Medium lockers 92x39x58cm.                                                                                                                                                                      $1 for the first hour and $0.50 every hour for the first 12 hours.  $10 per every 24 hours thereafter.

Large lockers 92x39x87cm.                                                                                                                                                                           $2 for the first hour and $1 every hour for the first 12 hours.  $15 per every 24 hours thereafter.

Embarking Passengers

There is no luggage storage facility at the Auckland Terminals (see options under "Disembarking Passengers"), however check in for luggage is from 9:00am on the day of embarkation. Please note that no personal effects will be held. Once your luggage is checked in it will be taken directly to the ship and you will not have access to it until moving into your cabin.

Car Storage

Please contact your local travel agent for details regarding car storage facilities.

Tourist Information

Q: Where can I find information on what to do in Auckland?

Visit Auckland iSITE for tourist information on what to do and what is on in Auckland during your visit.

To see general questions asked about visiting New Zealand, please click here.