30 November 2011
POAL Industrial Stoppage Frequently Asked Questions
Refer to Ports of Auckland website Industrial Update page: www.poal.co.nz/shipping_cargo/Industrial_Action_Update.htm for updated changes as they come to hand.
Q:
What parts of POALs business will these stoppages affect?
A: The Fergusson and Bledisloe container terminals, including:
-
receivals and deliveries (R&D);
internal wharf shuttle operations; and
movement of full containers to the Customs, MAF inspection and fumigation areas.
Q: What access will be available for visitors to the Port during
these stoppages?
A: Access will be available to the main administration building at
Fergusson and through the Tinley Street gate for Multi Cargo and
operational areas.
Q: What access will staff and contractors have to the Port during the stoppages?
A: For people working at Fergusson Container Terminal access can be via Fergusson gate or Tinley Street gate.
For Multi-Cargo operations access will be via Tinley Street and for the Fergusson on-dock Empty Depot via Fergusson Gate C.
Q: What parts of POAL business will be operating during the industrial stoppage?
A: Multi-cargo operations including R&D through Tinley Street gate for Multi-cargo vessels, Port of Onehunga and the Wiri Inland Port,
our vehicle import trade through Multi-cargo wharves, cruise ships, POAL Marine services, including the Awanuia fuel barge and the
on-dock Empty Container Depot at Fergusson Terminal.
Q: What will be the Receival and Delivery hours of operation at the Fergusson and Bledisloe Terminals prior to and during the period of closure?
A: As per our latest customer advisory here are the details for the first closure period. This will be updated at a later date to cover the 2nd period of
industrial action;
Thursday 1st December Normal operational hours until 22:30hrs
Friday 2nd December - Monday 5th December 23:00hrs Closed
Monday 5th December 23.00hrs Normal operational hours
* Please ensure trucks are on the truck grids by 22:00hrs 1st Dec to ensure transaction is completed
Q: What will be the hours of Operation for the Customer Services team during this time?
A: As per our latest customer advisory here are the details for the first closure period. This will be
updated at a later date to cover the 2nd period of industrial action;
Thursday 1st December 07:00hrs 19:00hrs
Friday 2nd December 07:00hrs 19:00hrs
Saturday 3rd December 07:00hrs 15:00hrs
Sunday 4th December Closed
Monday 5th December 07:00hrs 19:00hrs
Q: Will rail be available for the Multi-Cargo Wharves?
A: No, all rail movements will cease during the period of the stoppages.
Q: Will I have to pay demurrage if my container has to sit on the wharf during the closure?
A: No, demurrage will not apply for the periods that the Terminal is closed.
Friday December 2nd to Tuesday December 6th will be demurrage-free days. Other demurrage issues will be dealt with on a case-by-case basis by the Customer Services Team.
Q: Will export demurrage apply if my container has to be delivered early because of the closure times?
Q: Will reefer containers be monitored during the closure?
Q: What will happen to hazardous cargo that cannot stay on the wharf for longer than 72 hours?
Q: Will I have to pay the hazardous storage charge if the container is on the wharf for longer than 72 hours?
Q: Can we store containers at the Wiri Inland port?
Q: Will the Empty Depot at Fergusson operate?
Thursday 1st December 07:00hrs to 23:00hrs
Q: What vessels will be affected?
Q: Will Customs and Ministry of Agriculture and Fisheries (MAF) container status be available?
Q: If I have nominated Auckland as the discharge port for an import container and the ship is diverted to Tauranga, will I have to re-submit docs?
Q: How do I keep updated with the changing developments at the Port?
For more information please contact:
A: It is unlikely that containers will be on the wharf for longer than the normal seven free days. Exceptions will
be dealt with by the Customer Services Team on a case-by-case basis.
A: Arrangements have been made to have the temperatures monitored and any problems will be dealt with per our current agreements.
The safe keeping of reefer cargo is important to us.
A: We are working with the Department of Labour on the safe storage of hazardous cargo over this time; however please
liase with our Customer
Services Team regarding any Hazardous containers at the Port leading into the strike period. No Hazardous Class 1 cargo will be discharged
for this period.
A: No, the storage free period will align with the Demurrage free period, Friday December 2nd to Tuesday December 6th.
A: Yes and any arrangements need to be made directly with CONLINXX. During the period of stoppages there will be no container handling capacity
available at the two Terminals and therefore no ability to load containers to/from Wiri Inland Port and the Waitemata Seaport
during this time.
A: Yes the on-dock Empty Depot will be operating during the period of closure. Operating hours are;
Friday 2nd December 07:00hrs to 23:00hrs
Saturday 3rd December 07:00hrs 15:00hrs
Sunday 4th December Closed
Monday 5th December 07:00hrs to 23:00hrs
A: Please refer to the shipping line with whom your cargo is booked. Refer to the Industrial Action Update page on the Ports of Auckland
website where updates will be shown under Vessels Affected.
A: The X-ray facility will be operational. Export containers requiring X-ray and arriving by truck for Multi-Cargo vessels can
access the X-ray facility via the Tinley Street gate. However, export and import containers already within the Port which are
nominated for inspection will not be able to be moved during the period of closure. POAL is working closely with Customs and MAF
regarding their requirements and any enquiries should be directed to our Customer Services
Team.
A: NZ Customs confirm an amendment will be required and suggest deferring clearances until the discharge port is known. Any change to the entry originally tendered will
automatically be registered in a work queue for review. Please refer to
the Ports of Auckland website Industrial Action Update page:
www.poal.co.nz/shipping_cargo/Industrial_Action_Update.htm for updates
on vessel movements as they come to hand.
A: Please refer to the Ports of Auckland website Industrial Action Update page:
www.poal.co.nz/shipping_cargo/Industrial_Action_Update.htm for updates
on vessel movements as they come to hand.
Terminal Customer Services team
P: +64 9 348 5100
customerservice@poal.co.nz
