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COVID 19 Update POAL Customer Service team temporary shift to remote working from home

We would like to advise

We would like to advise that a decision has been made by the organisation to temporarily shift the Customer Service team to remote working.

Such measures are to prevent the transmission of COVID-19 to our workforce and to ensure we can continue to provide a service to our customers.

During this time, we will have to limit phone access and direct all customer enquiries through to email.

Whilst every effort will be made to provide a seamless connectivity of our services, customers may experience some delays in our response times.

Acknowledgement of your email will be automatic, and the expected business response time / reply should be within two hours from receipt of your email.   

All enquiries should be directed [email protected]

Our hours of work will remain unchanged during this time, with our Customer Service department and the email queue managed Monday to Friday 07:00hrs to 19:00hrs and Saturday 07:00hrs to 15:00hrs.

Periodic updates will be provided to all customers of any changes to these circumstances.

Thank you for your ongoing co-operation.

 For further information contact:
Customer Service
P: 09 348 5100 ext.1
[email protected]