We would like to advise that a decision has been made by the organisation to temporarily shift the Customer Service team to remote working.
Such measures are to prevent the transmission of COVID-19 to our workforce and to ensure we can continue to provide a service to our customers.
During this time, we will have to limit phone access and direct all customer enquiries through to email.
Whilst every effort will be made to provide a seamless connectivity of our services, customers may experience some delays in our response times.
Acknowledgement of your email will be automatic, and the expected business response time / reply should be within two hours from receipt of your email.
All enquiries should be directed [email protected]
Our hours of work will remain unchanged during this time, with our Customer Service department and the email queue managed Monday to Friday 07:00hrs to 19:00hrs and Saturday 07:00hrs to 15:00hrs.
Periodic updates will be provided to all customers of any changes to these circumstances.
Thank you for your ongoing co-operation.
P: 09 348 5100 ext.1
E: [email protected]